PRIVACY POLICY

Last updated: 21 August 2026

Micellar Cosmetics Pte Ltd (“Micellar Cosmetics”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal data when you visit our website, purchase our products, communicate with us, subscribe to our communications or otherwise interact with Micellar Cosmetics™.

Micellar Cosmetics Pte Ltd is incorporated in Singapore under UEN 202339010N and is responsible for the personal data described in this Policy, subject to the roles of Shopify and other service providers described below.

Nothing in this Privacy Policy limits any rights available to you under applicable data-protection law.

1. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect the following categories of personal data.

Identity and contact information

This may include:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address; and

  • account or customer-profile information.

Order and transaction information

This may include:

  • products purchased;

  • order history;

  • transaction details;

  • refunds and returns;

  • shipping information;

  • customer-service history; and

  • payment-related information.

Payment-card information may be processed directly by Shopify, payment processors or financial institutions rather than being stored directly by Micellar Cosmetics.

Website and device information

When you use our website, information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • network information;

  • cookie or similar identifiers;

  • pages viewed;

  • products viewed;

  • searches;

  • shopping-cart activity; and

  • interactions with our website.

Communications

We may collect information contained in communications you send to us, including enquiries, feedback, customer-service requests, product questions and other correspondence.

Product interests and preferences

Where you choose to provide them, we may process information about:

  • skin or hair concerns;

  • product interests;

  • routine preferences;

  • product-selection preferences; and

  • responses provided through product-discovery tools.

Reviews, photographs and testimonials

Where you voluntarily submit reviews, photographs, before-and-after images, testimonials or similar content, we may process that information for the purposes explained to you at the time of submission.

Where customer content is used publicly for marketing, educational or testimonial purposes, we will obtain appropriate permission or otherwise ensure that we have a lawful basis to use it.

Marketing preferences

We may record:

  • newsletter subscriptions;

  • marketing consent;

  • communication preferences;

  • unsubscribe requests; and

  • privacy preferences.

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

  • directly from you when you place an order;

  • when you create or use an account;

  • when you contact us;

  • when you subscribe to marketing communications;

  • when you submit a review, testimonial or photograph;

  • when you use product-discovery or other website features;

  • automatically when you interact with our website;

  • through Shopify and ecommerce service providers;

  • through payment, delivery, analytics or marketing providers where applicable; and

  • from other sources where permitted by law.

3. HOW WE USE PERSONAL DATA

We may collect, use or disclose personal data for purposes including:

Providing products and fulfilling orders

This includes:

  • processing orders;

  • processing payments;

  • arranging shipping and delivery;

  • confirming transactions;

  • managing returns and refunds; and

  • providing customer support.

Operating our website and Services

We may use information to:

  • provide website functionality;

  • maintain customer accounts;

  • remember preferences;

  • operate shopping-cart and checkout functions;

  • maintain website security; and

  • troubleshoot technical problems.

Customer service

We may use personal data to:

  • respond to enquiries;

  • investigate order or product issues;

  • provide product information;

  • resolve complaints; and

  • communicate regarding orders or services.

Product and service improvement

We may analyse information to:

  • understand how customers use our website;

  • improve product information and navigation;

  • improve our products and services;

  • understand customer interests; and

  • improve the overall customer experience.

Where possible and appropriate, we may use aggregated or de-identified information for analysis.

Fraud prevention and security

We may process information to:

  • detect suspicious transactions;

  • prevent fraud;

  • protect customers;

  • protect our website and systems; and

  • investigate potential misuse.

Legal and regulatory compliance

We may process information where reasonably necessary to:

  • comply with applicable laws;

  • maintain tax, accounting and business records;

  • respond to lawful requests from authorities;

  • establish or defend legal rights; and

  • meet regulatory requirements.

4. CONSENT AND PURPOSE LIMITATION

Where the Personal Data Protection Act 2012 of Singapore (“PDPA”) requires consent, we collect, use or disclose personal data for purposes that have been notified to you and for which appropriate consent has been obtained, unless an exception under applicable law applies.

We seek to collect only information reasonably necessary for legitimate business purposes.

We will not require consent to unrelated uses of personal data as a condition of providing a product or service where such consent is not reasonably necessary.

You may withdraw consent to particular uses of your personal data by contacting us.

We will explain any reasonably foreseeable consequences of the withdrawal and will cease the relevant collection, use or disclosure where required by law, subject to legal or business reasons that permit or require continued processing.

5. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you regarding:

  • Micellar Cosmetics™ products;

  • product launches;

  • offers and promotions;

  • skin and hair education;

  • Journal articles;

  • Product Guides;

  • routines; and

  • other relevant Micellar Cosmetics™ information.

You may unsubscribe from email marketing by using the unsubscribe facility provided in our messages or by contacting us.

Where marketing communications are sent to Singapore telephone numbers, we will comply with applicable requirements relating to consent and the Singapore Do Not Call Registry.

Transactional communications relating to orders, accounts, security or customer service are not marketing communications and may continue where reasonably necessary.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies, pixels, local storage and similar technologies.

These technologies may be used for purposes including:

  • essential website operation;

  • shopping-cart and checkout functionality;

  • authentication;

  • fraud prevention;

  • remembering preferences;

  • analytics;

  • performance measurement;

  • personalisation; and

  • advertising, where enabled and permitted.

Some cookies are necessary for the website to function.

Other cookies or technologies may be optional depending on your location and our configuration.

Where required, you may be provided with cookie or privacy-preference controls through the website.

Browser settings may also allow you to block or delete cookies, although doing so may affect certain website functions.

7. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology used to operate our online store and may process customer personal data in connection with:

  • website hosting;

  • checkout;

  • payments;

  • fraud prevention;

  • account services;

  • analytics;

  • security;

  • Shop and Shop Pay;

  • order processing; and

  • other Shopify services that we choose to use.

For core ecommerce services, Shopify generally processes customer information to provide services to Micellar Cosmetics.

Certain optional or enhanced Shopify services may involve Shopify processing customer personal data for additional purposes such as analytics, product personalisation, advertising or service improvement.

If Shopify Network Intelligence or other Enhanced Services are enabled, Shopify's own Consumer Privacy Policy and applicable data-processing terms may also govern Shopify's use of information for those services.

Shopify operates internationally, and personal data processed through Shopify may be processed in countries outside Singapore.

8. SERVICE PROVIDERS AND OTHER RECIPIENTS

We may disclose personal data where reasonably necessary to service providers supporting our business.

These may include:

  • Shopify;

  • payment processors;

  • banks and financial institutions;

  • shipping and logistics providers;

  • website and cloud-service providers;

  • customer-support services;

  • email and communications providers;

  • analytics providers;

  • advertising or marketing providers, where enabled;

  • professional advisers such as accountants, auditors or lawyers; and

  • information-security or fraud-prevention providers.

We seek to disclose only information reasonably necessary for the relevant service.

We may also disclose information:

  • where required or authorised by law;

  • to regulators, courts, law-enforcement authorities or government bodies;

  • to protect our legal rights or the safety of others; or

  • in connection with a genuine merger, acquisition, restructuring, financing or sale of all or part of our business.

9. SALE, SHARING AND TARGETED ADVERTISING

Micellar Cosmetics does not sell personal data for monetary payment.

Depending on the Shopify services, advertising technologies or integrations enabled on our store, certain processing may be characterised as “sharing”, “targeted advertising” or similar activity under privacy laws in some jurisdictions.

Where such laws apply, we will provide applicable disclosures and opt-out mechanisms.

Where website privacy controls are available, you may use them to manage relevant preferences.

10. INTERNATIONAL TRANSFERS

Micellar Cosmetics is based in Singapore, but Shopify and some of our service providers operate internationally.

Personal data may therefore be transferred to or processed in countries outside Singapore.

Where personal data is transferred outside Singapore, we take appropriate steps to meet the requirements of the PDPA's Transfer Limitation Obligation, including taking reasonable measures to ensure that transferred personal data receives a standard of protection comparable to that required under the PDPA.

Depending on the circumstances, these protections may include:

  • contractual safeguards;

  • applicable data-protection laws;

  • recognised transfer mechanisms;

  • binding organisational arrangements; or

  • other measures permitted by law.

11. DATA SECURITY

We take reasonable administrative, technical and organisational measures designed to protect personal data against:

  • unauthorised access;

  • collection;

  • use;

  • disclosure;

  • copying;

  • modification;

  • loss;

  • disposal; or

  • similar risks.

We also rely on security measures implemented by Shopify and other service providers.

No online service or electronic transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.

12. DATA RETENTION

We retain personal data only for as long as reasonably necessary for:

  • the purposes for which it was collected;

  • fulfilment of orders;

  • customer service;

  • legitimate business requirements;

  • accounting or taxation;

  • dispute resolution;

  • fraud prevention;

  • legal obligations; or

  • other purposes permitted or required by law.

When personal data is no longer required for a business or legal purpose, we will take reasonable steps to delete, anonymise or otherwise cease retaining it in identifiable form.

Some information may remain temporarily in backups or systems maintained by service providers in accordance with their retention processes and applicable law.

13. ACCURACY

We take reasonable steps to ensure personal data used or disclosed by us is accurate and complete where the information is likely to affect you or be disclosed to another organisation.

You can help by informing us if your contact, account or other relevant information changes.

14. YOUR PRIVACY RIGHTS

Singapore

Subject to the PDPA and applicable exceptions, you may request:

  • access to personal data about you in our possession or under our control;

  • information about how certain personal data has been used or disclosed;

  • correction of inaccurate or incomplete personal data; and

  • withdrawal of consent for particular collections, uses or disclosures.

Requests should be directed to our Data Protection Officer using the contact details below.

We may need to verify your identity before acting on a request.

Applicable law may permit us to charge a reasonable fee for certain access requests, refuse particular requests or retain information despite a withdrawal request.

Other jurisdictions

Depending on where you reside, you may have additional rights under applicable privacy law, which may include rights to:

  • access;

  • correction;

  • deletion;

  • restriction;

  • objection;

  • data portability; or

  • opt out of certain targeted advertising or data sharing.

We will respond to valid requests in accordance with applicable law.

15. DATA BREACHES

If a personal-data breach occurs, we will take reasonable steps to:

  • investigate the incident;

  • contain and remediate the breach;

  • assess potential harm; and

  • meet applicable notification obligations.

Where a breach is notifiable under the Singapore PDPA, we will notify the Personal Data Protection Commission and affected individuals as required by law.

16. CHILDREN'S PRIVACY

Our online store is intended for general adult consumers and is not designed to encourage children to provide personal data independently.

If you are below the age at which you may validly provide the relevant consent in your jurisdiction, please use the Services with the involvement of a parent or legal guardian where required.

If we become aware that personal data relating to a child has been collected in circumstances requiring parental or guardian consent that was not obtained, we will take appropriate steps.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media services or other platforms.

Those services operate independently and have their own privacy practices.

Micellar Cosmetics is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review their privacy notices before providing personal data.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in our business;

  • changes in Shopify or other service providers;

  • changes to website functionality;

  • changes in legal requirements; or

  • improvements to our privacy practices.

The current version will be published on our website with the revised “Last updated” date.

Material changes may also be communicated by other reasonable means where required.

19. DATA PROTECTION OFFICER AND PRIVACY CONTACT

Micellar Cosmetics Pte Ltd has designated a Data Protection Officer / privacy contact responsible for overseeing our personal-data protection practices.

Privacy enquiries, access or correction requests, consent-withdrawal requests and complaints may be directed to:

Data Protection Officer
Micellar Cosmetics Pte Ltd
UEN: 202339010N
14 Robinson Road, #12-01
Singapore

Email: info@micellarcosmetics.com
Telephone: +65 8804 0652

Please include sufficient information for us to understand and respond to your request.

If you have a concern about how we handle personal data, we encourage you to contact our Data Protection Officer first so that we have an opportunity to investigate and respond.