SHIPPING POLICY

Last updated: 21 August 2026

This Shipping Policy explains how Micellar Cosmetics Pte Ltd (“Micellar Cosmetics”, “we”, “us” or “our”) processes and delivers orders placed through the Micellar Cosmetics™ online store.

We aim to provide clear shipping information and to dispatch orders as efficiently as reasonably possible. Delivery availability, shipping methods, charges and estimated timeframes may vary according to destination and will be displayed where applicable during checkout.

Nothing in this Shipping Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded under applicable law.

1 — ORDER PROCESSING

Orders are processed after successful payment authorisation and completion of any necessary order verification.

We aim to prepare and dispatch orders promptly. Processing times may vary during weekends, public holidays, promotional periods, periods of unusually high demand or circumstances outside our reasonable control.

An order confirmation does not necessarily mean that an order has been dispatched. Where available, a separate dispatch or shipping notification will be sent after the order has been prepared for shipment.

If we are unable to fulfil an order, we will contact you and, where appropriate, arrange a refund for the affected product or order.

2 — SHIPPING DESTINATIONS

We ship to destinations that are made available through our online checkout.

The availability of particular countries, regions, addresses or shipping methods may change depending on carrier availability, regulatory requirements, product restrictions or other logistical considerations.

If your destination cannot be selected during checkout, please contact us before placing an order.

3 — SHIPPING CHARGES

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

Shipping charges may vary according to destination, parcel size, order value, delivery service and other logistical factors.

Any promotional free-shipping offer is subject to the conditions stated at the time of the promotion.

4 — DELIVERY ESTIMATES

Any delivery timeframe shown on our website, at checkout or in an order confirmation is an estimate, unless we expressly state that a delivery date is guaranteed.

Estimated delivery times generally begin after an order has been dispatched rather than when the order is placed.

Actual delivery times can be affected by carrier operations, customs processing, destination-country procedures, public holidays, severe weather, transport disruption, peak shopping periods and other matters outside our reasonable control.

Where a material delay becomes known to us, we will take reasonable steps to assist where practicable.

5 — SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery information carefully before completing your order.

If you notice an address error after placing an order, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once fulfilment or shipping has begun.

Where an order is returned because an incorrect, incomplete or undeliverable address was provided, reasonable additional shipping costs may apply before an order is resent, to the extent permitted by law.

6 — TRACKING

Where tracking is available for the selected delivery service, tracking information will normally be provided electronically after dispatch.

Tracking information is supplied by the relevant carrier and may take some time to become active after the shipment has been collected or processed.

Carrier tracking information should be treated as the primary source of shipment-status information after dispatch.

7 — INTERNATIONAL SHIPPING

International deliveries may be subject to customs clearance, import restrictions, local product requirements, duties, taxes, brokerage charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, the customer is responsible for import duties, taxes and similar charges imposed by destination-country authorities or third parties.

These charges are separate from the amounts paid to Micellar Cosmetics and may be collected by customs authorities, postal operators, couriers or other service providers.

Import tax and customs treatment varies by jurisdiction. Singapore Customs likewise distinguishes between GST and duties payable on imported goods depending on the circumstances of the import, illustrating why destination-specific charges cannot reliably be included in a universal shipping estimate.

Customers purchasing internationally are responsible for ensuring that products ordered can lawfully be imported into and received in their destination country.

If an order cannot legally or practically be shipped to a destination, we may cancel the affected order and refund amounts paid to us for products we are unable to supply.

8 — CUSTOMS DELAYS

International shipments may be inspected or delayed by customs or other governmental authorities.

Customs clearance times are outside the control of Micellar Cosmetics.

We cannot guarantee how long customs processing will take and are not responsible for delays caused solely by customs authorities or destination-country procedures, subject always to applicable consumer law.

9 — LOST OR DELAYED SHIPMENTS

If a tracked order appears substantially delayed or has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may ask you to confirm your delivery address and provide relevant order information before commencing an investigation with the carrier.

Where a shipment is confirmed as lost, incorrectly delivered or otherwise affected by circumstances for which you are legally entitled to a remedy, we will provide an appropriate remedy in accordance with applicable law.

Please do not assume that a delayed shipment is lost while carrier tracking or customs processing remains active.

10 — DAMAGED SHIPMENTS

Please inspect your parcel after delivery.

If the parcel or products arrive materially damaged, leaking or otherwise compromised during transit, contact us as soon as reasonably practicable and retain the product and packaging while the matter is being assessed.

Photographs of the parcel, shipping label, damaged packaging and affected product may help us investigate the issue with the carrier.

Appropriate remedies for damaged or non-conforming goods will be provided in accordance with our Return & Refund Policy and applicable law.

11 — DELIVERY CONFIRMATION

Where a delivery service provides tracking or electronic confirmation, the carrier's delivery record may be used when investigating whether and where a shipment was delivered.

If tracking shows an order as delivered but you cannot locate it, please check the delivery location, household members, building reception or other authorised receiving locations before contacting us.

We will provide reasonable assistance with a carrier investigation where appropriate.

12 — FAILED OR REFUSED DELIVERY

If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, delivery requirements are not met or the parcel is refused, the carrier may attempt redelivery, hold the parcel for collection or return it to us.

If an order is returned to us for reasons not attributable to a product defect or our error, reasonable reshipping charges may apply if you request redelivery.

Any refund will be assessed in accordance with our Return & Refund Policy and applicable consumer law.

13 — ORDERS PURCHASED THROUGH OTHER SELLERS

This Shipping Policy applies to orders placed directly through the Micellar Cosmetics™ online store.

Products purchased through another retailer, marketplace or authorised seller are normally delivered according to that seller's shipping arrangements.

Please contact the relevant seller directly regarding delivery of an order placed through their platform.

14 — EVENTS OUTSIDE OUR REASONABLE CONTROL

Delivery may occasionally be affected by circumstances outside our reasonable control, including natural disasters, extreme weather, public emergencies, strikes, transportation disruption, border restrictions, customs action, carrier failures or government measures.

Where such circumstances occur, we will take reasonable steps to minimise disruption and communicate material issues where practicable.

Nothing in this section removes any statutory rights or remedies that apply to your order.

15 — RETURNS AND REFUNDS

Shipping-related return and refund matters are governed by our Return & Refund Policy.

Where goods are damaged, defective, incorrectly supplied or otherwise do not conform to applicable legal requirements, statutory consumer remedies remain unaffected.

16 — CONTACT US

For questions regarding an order or shipment, contact:

Micellar Cosmetics Pte Ltd
UEN: 202339010N
14 Robinson Road, #12-01
Singapore

Email: info@micellarcosmetics.com
Telephone: +65 8804 0652